If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. Learn how to find lost mail, file claims, and request refunds.

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Find out how to file an insurance claim to get compensation if your insured USPS package was lost, damaged, or had broken or missing pieces.

Learn the basics of handling missing mail with USPS, including filing claims, tracking packages, and understanding delivery processes.

Locked Mailboxes and Mailbox Keys Information if your mailbox key is lost or stolen or needs to be replaced. The United States Postal Service® does not sell or provide personal mailboxes. If you …

Learn how to check the status of your Missing Mail search request and receive email notifications with updates on submitted searches.

Learn how to handle missing mail with USPS, including filing a claim and tracking your items.

To learn about, or file a domestic claim for loss or damage, please visit File a Claim or select the links below. If you think your package or mail is lost or your mailpiece is missing contents, please visit …

Lost international packages, lost international mail, missing international package contents, and damaged international boxes can be eligible for reimbursement. You can create a claims case for …

You must keep evidence of insurance until the claim is resolved. If the insured, registered, or COD article is lost, and if the claim is paid, the Postal Service also reimburses the mailer for the amount of …