New technology promises a smarter future, but customers aren't impressed yet. "Brands keep racing to add new capabilities, yet customers still judge smartphones by the fundamentals," says Forrest ...

How much do you like your mobile phone and your phone service? Probably more than you have in the past. According to the newest American Customer Satisfaction Index (ACSI) Wireless Phone Service and ...

What a difference a year makes. Twelve months ago, cell phone satisfaction was riding high in the American Customer Satisfaction Index (ACSI), which surveys U.S. consumers. This year, it has hit an ...

Every year, the American Customer Satisfaction Index (ACSI) surveys tens of thousands of people to rank the best mobile network operators and phone manufacturers. For the latter, factors like ease of ...

After reaching an all-time high last year, user satisfaction with cell phones tumbles 4% to a decade-low score of 78 (out of 100), according to the American Customer Satisfaction Index (ACSI ®) ...

If you're not as happy with your current mobile phone as you used to be, you're not alone. A recent American Customer Satisfaction Index study showed that overall cell phone user satisfaction took a ...

Apple has lost its customary lead on smartphone customer satisfaction as archrival Samsung has drawn even overall and gone ahead in one area, according to new data. New findings from the American ...

The American Customer Satisfaction Index has released its latest report for mobile phone users in the US. The firm suggests that smartphone users in the US still judge their products by basic features ...