Lawmakers are questioning JetBlue after a customer reported a $230 fare jump in one day. The airline says it doesn’t use ...

A new study confirms that chatbot empathy backfires in customer service. Instead of calming frustrated customers, it triggers a negative response that makes the experience feel even worse.

Two Democratic lawmakers on Tuesday asked JetBlue Airways to answer questions about whether it was using customer ​personal ...

A bill to overhaul the Nashville Electric Service board, sponsored by Republicans from Memphis and Lebanon, passed the House ...

Why are you running for election? Why should residents vote for you? What is the most significant problem you want to address ...

Home Depot rewards its executives and offers opportunities for hourly workers to move up. Here’s who gets paid the most and ...

Rep. Yvonne Hinson called for a public GRU recovery plan after fuel rate hikes, while the utility disputed her concerns and ...

T-Mobile's T-Force support was famous for its human touch, but customers are finding out that AI chatbots are taking over the ...

Customer relationship management vendor HubSpot Inc. today introduced a set of product updates aimed at helping sales and ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

Do you want to work remotely, from home, as a customer service agent? If you do, you're in luck! I look up new work at ...