Salesforce launches Agentforce Contact Center to unify voice, AI, and CRM data on a single platform, aiming to eliminate fragmented customer support systems.

The rapid adoption of generative AI across corporate environments has increased productivity. However, it has also created a visibility gap for security teams.

New quality, context, and ecosystem capabilities provide enterprises with the tools to confidently deploy AI at scale.

Artificial intelligence systems rely on context and structure when interpreting information across the internet”— Brett ...

Anthropic has upgraded its Claude AI model with new capabilities for Microsoft Excel and PowerPoint, marking a strategic move to expand its enterprise footprint and potentially challenging Microsoft’s ...

People and computers perceive the world differently, which can lead AI to make mistakes no human would. Researchers are working on how to bring human and AI vision into alignment.

A non-traditional model such as ours requires funders who understand long-term value over short-term branding, and that’s not something every partner is used to navigating,” Malina ...

The shift from ChatGPT to Claude has become a compelling choice for many professionals, as highlighted by Parker Prompts. One of the key reasons behind this transition is Claude’s advanced context ...

AI exposes chaos when fragmented data and broken workflows become more visible during automation, says Michael Vipond of ServiceNow, ...

With only a couple of weeks remaining in spring training, I think it’s time we revisit how we did with our predictions from the end of October. If you were one of the participants who included your ...

As identity environments grow more complex, access failures increasingly stem from decisions made without sufficient context — even as organizations invest heavily in identity tools.

Storytelling is a powerful leadership tool when it shifts from self-expression to service. Using an intentional framework allows entrepreneurs to turn personal experiences into trust-building assets ...