While technological advances have vastly improved front-of-house operations, back-of-house operations have largely remained stagnant. Many restaurants continue to be reliant on outdated phone, mailed ...

There’s bad publicity, and then there’s what’s happening right now to restaurants on Google Maps: a wave of fake one-star reviews that goes beyond unfair feedback and straight into extortion territory ...

DoorDash is testing a new approach to restaurant discovery that leans heavily on generative AI, social signals, and contextual search. The delivery platform has confirmed it is piloting Zesty, a ...

A cold meal or late handoff can erase weeks of good service in a single moment, and the restaurant shoulders that reaction even when the mistake happened somewhere along the courier path. Guests ...

For many diners, the most frustrating part of a restaurant experience still comes at the very end. Long after plates are cleared and desserts declined, guests often find themselves waiting to settle ...

Tempo uses real-time dining flow data to guide servers and managers through every key service moment, from first seat to final bill, ensuring every guest experience unfolds at the perfect rhythm.

The AI Agent Library connects to Deliverect’s MCP servers and n8n’s no-code automation engine, enabling restaurants to act on real-time data from their POS, delivery partners, CRM systems and ...

In recent months, Toast has been quietly but deliberately reshaping how it positions its platform in the increasingly competitive restaurant technology market. While the company did not announce a ...

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Findings will inform an upcoming research report examining the role of AI-driven insights, real-time cost intelligence, automated forecasting, and modern marketing and loyalty capabilities in helping ...

Over the past decade, restaurant reservation technology has largely been defined by incremental improvements to digital booking interfaces and marketplace reach. Phone calls, while still a major ...

Culver’s has launched its first nationwide loyalty program, dubbed Delicious Rewards, marking a notable shift in how the fast-casual chain is using technology to engage guests and collect customer ...