The company's move from contact center partner to competitor reflects a wider recognition of CCaaS's rise over CRM.

It is the latest incident of a well-known retailer falling foul of cybercriminals. Parent Unibail-Rodamco-Westfield said shoppers at both sites at White City and Stratford had been affected.

The CBN restricts phone number changes for BVNs to combat fraud, enhancing security with a new watchlist for suspicious ...

Car companies now say they are bringing physical buttons back because they “listened to customers.” That explanation sounds nice. The timeline tells a more interesting story. A recent analysis ...

As soon as online photo storage startup SmugMug Inc. heard about Amazon.com Inc.’s Simple Storage Service, an online data storage repository that debuted on March 14, 2006, “my eyes got all big,” ...

The gap between what companies report and what investors need to know is widening.

Data incidents have become so common that you may be tempted to throw away notification letters. Don’t do that, experts say.

While traditional KPIs like revenue, churn rate and net promoter score still offer useful signals, they don’t show the full picture of what’s happening inside a company.