Gartner predicts half of firms that cut customer service staff due to AI will rehire by 2027 as enterprises rebalance ...

A cornerstone of this transformation is the launch of KNAPP's Multi-Site Control Center (MSCC), currently being established in the greater Atlanta area, at the company's Kennesaw, Georgia office. The ...

SSA unveils nationwide customer service center, diminishing the role of local field offices a year after DOGE cut 7,000 jobs.

By taking a strategic approach, organizations are better suited to gain advantages that matter more as customer expectations shift.

The Social Security Administration (SSA) is rolling out a major change to the way it handles customer service.

Beginning Saturday, Social Security recipients will no longer be served by workers from their local field offices.

Morgan Stanley Technology, Media & Telecom Conference 2026 March 4, 2026 5:35 PM ESTCompany ParticipantsAndrew Bialecki ...

The Trump administration wants customer service back in America. The awkward truth is that AI may get there first.

Royce Small-Cap Fund reports 2025 performance, noting gains from Industrials and losses in Real Estate. Read the full ...

When artificial intelligence (AI) first entered the customer service landscape, organizations viewed the technology primarily as a way to reduce head count, automate routine inquiries, and minimize ...

As margins tighten & tech advances, dealerships must elevate service advisors through training and process discipline to ...

Anthropic research finds programming and customer service roles among the most exposed to generative AI automation.