Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

Advancing Talkdesk Retail Experience Cloud™ with CXA-Powered Commerce Orchestration Commerce Orchestration turns every dialogue into a revenue opportunity. It leverages natural language to guide ...

The customer journey mapping software market demonstrated strong growth momentum with a valuation of USD 1.2 billion in 2024, reflecting rising enterprise investments in customer experience ...

CallTower, a provider of enterprise-class managed UC, collaboration and contact center solutions, has expanded capabilities for U.S. federal government customers through the FedRAMP authorized Genesys ...

Genesys Cloud AI ARR grows more than 2X the rate of Genesys Cloud ARR during the period Genesys®, a global cloud leader in AI-Powered Experience Orchestration, today announced continued strong ...

Artificial Intelligence (AI) can converse, mirror emotions, and simulate human engagement. Publicly available large language models (LLMs)—often used as personalized chatbots or AI characters—are ...

In response to a resource-intensive, fragmented customer experience, Aterian began shifting all its customer experience (CX) interactions to the Genesys Cloud platform a year ago. A consumer products ...

CallMiner recently announced advancements to its agentic artificial intelligence (AI) framework, interconnecting analytics and automation workflows across the entire platform. According to company ...

The call center is expected to receive and process 6,000 to 7,000 calls per day. U.S. Immigration and Customs Enforcement plans to establish a "National Call Center" in Nashville, Tennessee, to help ...

Google Merchant Center Next added new analytics data to the Promotions tab/section. This shows you two new analytics charts including "Your promotions at a glance" and "Performance in the last 28 days ...

According to data from Alinea Analytics, Call of Duty: Black Ops 7 has sold under 200,000 pre-order copies on Steam 18 days ahead of launch, whereas Battlefield 6 had already sold almost a million ...