Every American has faced the maddening experience of bad customer service. My favorite example has always been Comcast, which ...

The customer journey mapping software market demonstrated strong growth momentum with a valuation of USD 1.2 billion in 2024, reflecting rising enterprise investments in customer experience ...

Abstract: The integration of Large Language Models (LLMs), especially ChatGPT, into education is poised to revolutionize students' learning experiences by introducing innovative conversational ...

On the Ground Indicates that a Newsmaker/Newsmakers was/were physically present to report the article from some/all of the location(s) it concerns. Sources Cited As a news piece, this article cites ...

Call Analytics is a sophisticated platform designed to analyze voice conversations and extract meaningful insights. By leveraging AI and machine learning technologies, our platform processes audio ...

CallTower, a provider of enterprise-class managed UC, collaboration and contact center solutions, has expanded capabilities for U.S. federal government customers through the FedRAMP authorized Genesys ...

Stay informed. Sign up for Sahan Sunday, our weekly newsletter with Minnesota news you need to know. Minneapolis has seen an increase in 911 calls over the past few weeks as federal immigration agents ...

This is an interactive, feature-rich documentation system for the Genesys Cloud "philemon16" environment at The Church of Jesus Christ of Latter-day Saints. It transforms static configuration exports ...