The 2026 Retail TouchPoints Store Design & Experience Benchmark Survey shows there’s an enthusiasm for tools to support digital engagement.

Retailers know the store of the future won’t build itself, but they’re still struggling to lay the foundation. A new Coresight Research survey, sponsored by Tech Mahindra, finds that 84% of retail ...

Training, mystery shops and self-service technology are among key tools to achieve operational excellence. The biggest mistake c-store retailers make around training is focusing only on new hires and ...

That behavior is now shifting: with agentic AI, shopping is becoming less about finding products and more about expressing intent. Instead of typing keywords or browsing categories, consumers describe ...

The Store convenience stores will end operations at the end of July. The company will end the brand’s convenience store operations July 31 and will work to forge an agreement with the next operator to ...

For Rebekah Kondrat, retail is magic. “A great experience, like a physical retail environment, can change someone’s day,” she said in an interview with Retail TouchPoints. That’s why Kondrat and the ...

Organizations in the digital age can no longer afford downtime or problems. Whether it’s retailers’ loyalty programs not collecting points or shipping companies suffering from logistics software ...

Understaffing a store isn’t headline-worthy. Yet, at many retailers, such inefficiencies forfeit more inventory than the smash-and-grab robberies that go viral or make the news. Inventory loss is out ...

Running a grocery store involves more than just the sales floor. With basement storage, back-of-house mezzanines, and in some cases multiple retail levels, moving product, carts, and supplies ...

Biometric solutions help deliver these capabilities through innovations in fingerprint or facial recognition technologies. These solutions are poised to play a growing role in raising the quality of ...