Morningstar

Cell Phone Satisfaction Hits Decade Low Mark as AI Promises Fall Short, ACSI Data Show

After reaching an all-time high last year, user satisfaction with cell phones tumbles 4% to a decade-low score of 78 (out of 100), according to the American Customer Satisfaction Index (ACSI ®) ...
TechNewsWorld

Cell Phone Satisfaction Tumbles to 10-Year Low in Latest ACSI Survey

What a difference a year makes. Twelve months ago, cell phone satisfaction was riding high in the American Customer Satisfaction Index (ACSI), which surveys U.S. consumers. This year, it has hit an ...
ConsumerAffairs

Samsung edges Apple in cellphone customer satisfaction

How much do you like your mobile phone and your phone service? Probably more than you have in the past. According to the newest American Customer Satisfaction Index (ACSI) Wireless Phone Service and ...
MacTech

Apple and Samsung continue to lead in smartphone customer satisfaction, according to an ACSI study

After reaching an all-time high last year, user satisfaction with cell phones tumbles 4% to a decade-low score of 78 (out of 100), according to the American Customer Satisfaction Index (ACSI ®) ...
ZDNet

Phone satisfaction falls to 10-year low - and AI is only partly to blame

If you're not as happy with your current mobile phone as you used to be, you're not alone. A recent American Customer Satisfaction Index study showed that overall cell phone user satisfaction took a ...