Gripe Line reader Bob wrote for help in getting two refunds he felt he was owed by PayPal. “I have been twice burned by PayPal,” he says. “In the first case, I ordered a product that was never sent.” ...

Getting banned from PayPal is the worst nightmare for e-Commerce business owners. The internet is replete with saddening stories of merchants banned from PayPal due to excessive disputes. Here’s one ...

Wednesday, Finney answered questions about car insurance, Internet ads for cars, and PayPal disputes. Have a question? Post your questions any time on Michael Finney's Facebook page or his Twitter ...

What happens when a customer orders something online and realizes it’s the wrong size, didn’t come at all, or doesn’t look like what the pictures showed online? Online dispute resolution happens in ...