PC component retailer Newegg likes to experiment with new features for customer service. It was an early adopter of Bitcoin as payment, and now the company is joining the chat revolution. Newegg ...

As a major pure play computer parts and electronics retailer, Newegg has had to prioritize the customer service experience delivered on its web site. But with more consumers using their mobile devices ...

A hot potato: Newegg has made changes to its internal return process following a public dispute with popular hardware enthusiast and YouTuber, Steve Burke. The situation has escalated to the point ...

Facebook is home to nearly 1.6 billion monthly active users, so if you're a business that sells products online, why not tap into that resource? That's what Newegg is doing. The online vendor of ...

I'm PCMag's managing editor for consumer electronics, overseeing an experienced team of analysts covering smart home, home entertainment, wearables, fitness and health tech, and various other product ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...

Repair and replacement plans offered for products purchased at any retailer NEW YORK--(BUSINESS WIRE)-- Service Net, an AIG company, announced that it has expanded its relationship with Newegg Inc., ...

Tech specialty e-tailer Newegg has added another tool to its customer-service arsenal: private messaging through Facebook. The company said it is among the first enterprises to pilot Messenger for ...

LOS ANGELES--(BUSINESS WIRE)--Newegg, one of the leading tech-focused e-retailers in North America, has added a new turnkey customer service outsourcing solution to its portfolio of third-party ...