Anything that slows e-commerce website browsing or makes it difficult to navigate causes friction. Learn to reduce friction ...

Minimizing digital friction and fostering digital dexterity in K–12 environments requires a concerted effort that involves training, integration between systems and single sign-on.

Even the strongest brands can lose customers when the buying process becomes confusing, slow or unnecessarily complicated. From unclear next steps to impersonal systems and delayed follow-ups, ...

1. For in-person meetings, offer to travel to them. In-person meetings are incredibly valuable. When possible, offering to travel to your potential business partner or client is an elegant proposal.

When I began my career in the pro-audiovisual industry two and a half decades ago, innovation was steady but slow. New AV solutions were conceived, developed, launched and matured over several years.

Scientists at the Department of Energy’s Oak Ridge National Laboratory have invented a coating that could dramatically reduce friction in common load-bearing systems with moving parts, from vehicle ...

Recently I was invited to talk at the conference considered the “Davos of Procurement” about design choices and how to remove friction–one of the core ideas from my book The Human Element. The ...