“We are different. Every job is unique.” “We cannot expect teamwork from skilled trades. Their work is too specialized.” “We must keep our people busy at all times. That’s why inventory is so ...

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Many companies drive operational excellence into their operations. Yet when asked exactly what it is, there is always hesitation. Answers such as "It's about process quality (making perfect parts ...

Today’s productivity improvement goals, and the significant disparity in wages between U.S. manufacturing and lower-cost countries, require shops to use as much of a machine operator’s idle time as is ...