CBS News Chicago often tells stories honoring our police officers and firefighters for saving lives, but rarely do we tell the stories of people who answer the call — the very first call. Debra White ...

SACRAMENTO — More people in Sacramento are experiencing delays when they call 911 for help, and CBS13 has found that the Sacramento Police Department is currently not meeting state standards.

Cops have fired back after a video allegedly showing a 911 dispatcher being rude to a caller went viral online. Bakersfield ...

DISPATCHERS ARE THE FIRST POINT OF CONTACT IN EMERGENCY SITUATIONS. THE WORK THEY DO ON THE OTHER END OF A CALL, WHEN YOU MAKE AN EMERGENCY PHONE CALL, CAN DICTATE HOW THAT SITUATION UNFOLDS. WDSU ...

"McGriddle … I’m sorry, what?” the dispatcher seemed to say on the call A new father was in shock after he called 911 about a potential intruder at his Georgia ...

OAKLAND, Calif. - Law enforcement officers and loved ones gathered on Wednesday to pay their respects to an Alameda County 911 dispatcher who was killed by a suspected drunk driver while headed to ...

HENRICO COUNTY, Va. -- The world is getting an up-close-and-personal view into the life of a 911 Public Safety Dispatcher thanks to a viral Facebook post written by a Henrico County Dispatcher.