A cafe known for its fabulous lunches and baked goods, has closed its doors, joining a long list of eateries closing shop, according to a post on Facebook. Ana’s Kitchen Cafe, a staple in Simsbury, ...

“Our greatest asset is the customer. Treat each customer as if they are the only one.” – Larice Leitao. The intricate dance of dealing with difficult customers is a common challenge faced by ...

Nicole Leinbach-Reyhle, a regular contributor to Forbes magazine, says there is a proven way to kindly and productively handle difficult customers, and it comes in a 10-step method. “Calmly listen to ...

We’ve all encountered unreasonable people in the wild. In this story, one woman causes a lot of heartache over $20. Let’s figure out the truth here. Went to work on Tuesday when a woman came in to ...

The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.

As a business owner (yes, if you’re a freelancer you are, in fact, a business owner), challenging clients or difficult customers are part of the deal. It’s an aspect of doing business you may not love ...