Customer behavior reflects emotion. How your customers interact with their devices reveals a lot about how they feel during that moment. Tap into tech. New solutions combine data with AI and other ...

Report from leading independent research firm covers the use of digital customer interaction solutions for orchestration, AI, and asynchronous communication The new report provides an overview of how ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading provider of AI-powered communications automation solutions, announces the availability of its Customer Interaction Intent Study valued at $25K ...

Robotic Process Automation (RPA) is a technology with the potential to redefine the way businesses interact with their customers, shaping the future of customer interactions. At its core, RPA provides ...

In an ecosystem dominated by fragmented AI tools and disconnected telecom providers, Fonada is taking a fundamentally different approach to customer interaction. Rather than offering standalone APIs, ...

These are the fundamental ideas behind “interaction analytics,” getting insight into those customer interactions. The benefits of interaction analytics are many: enabling better-decision making, ...

Matthew Lopes is Founder and CEO of The DVI Group, a strategic communications agency that reimagines business video for brands. Whether it’s because of technology advancements, changing customer ...

According to the report, “Sprinklr boasts the most feature-complete solution, bar none.” NEW YORK--(BUSINESS WIRE)--$CXM #AI--Sprinklr (NYSE: CXM), the unified ...

Forbes contributors publish independent expert analyses and insights. I explore personal branding and storytelling in the digital age. Jun 04, 2024, 12:00pm EDT Transform your customer interactions ...

DANIA BEACH, Fla.--(BUSINESS WIRE)--IntelePeer, a leading end-to-end Conversational AI platform provider, introduces SmartAnalytics, a comprehensive suite of reporting and insight tools that captures ...

Iterable, the AI customer engagement platform, today announced that it has surpassed one trillion customer interactions, reinforcing its status as one of the fastest-growing platforms in the ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...