Patients with a lack of trust in AI for healthcare communication share some of the same concerns as business leaders. 64% don ...

A 2023 Axios HQ survey found 77% of leaders think their communications provide the context employees need to do their jobs well, while only 46% of staff felt the same way. Company growth, new ...

Teams across the org need to work together to make customer communication efficient and effective. In this VB Spotlight event, learn how to manage and coordinate customer comms from every department ...

Generational habits matter. Each generation communicates differently, so brands must avoid a one-size-fits-all strategy to build lasting loyalty. AI comfort varies. Younger customers welcome AI-driven ...

Whenever has your company needed to break through more clutter in order to stand out vs. competition? Whenever has your messaging needed to be more differentiating, relevant and impactful to signal ...

It’s no secret that the supply chain is currently in chaos. However, despite customers’ awareness of these issues, it’s still unclear for many how these global delays will impact their daily lives.

Leaders who communicate transparently and consistently across digital channels build credibility, connection and trust at a ...

Opinions expressed by Entrepreneur contributors are their own. Align teams for a seamless customer journey and foster cross-functional collaboration for success. Build trust through authentic customer ...

NEW YORK — More and more retailers are recognizing the importance of post-purchase communication. But there is still work to be done to bring it up to the standards of the rest of the customer journey ...

From the moment a borrower expresses interest in getting a loan to the final repayment, a bank’s communication strategies shape the customer’s perception of its lending process. Many financial ...

According to the 2022 State of Business Communication report, business leaders estimate poor communication in the workplace accounts for a loss of 7.47 hours per employee per week. “For the average ...