When Customers Adore Queue Callbacks (+3 Times They Don’t) Your email has been sent Your customers and agents will thank you for adding queue callback. Here’s why these virtual holds are a win-win for ...

CHICAGO (CBS)-- The Illinois Department of Employment Security is finally making headway in getting help to people stuck in its callback system. New numbers obtained by the CBS 2 Investigators show ...

CHICAGO (CBS) --For those trying to get help from IDES, there's a possible solution to a problem CBS 2 has been covering for months. It's the broken IDES callback system. CBS 2's Steven Graves has new ...

5 Call Queue Management Tips to Survive Peak Hour Traffic Your email has been sent Discover the best call queue management tactics to decrease wait times without hiring more call center agents.