Amazon Web Services said it has launched Amazon Connect, a cloud contact center service. The move gets AWS more into the lucrative customer service market dominated by the likes of Salesforce, SAP and ...

AWS Premier Tier Services partner Caylent has acquired Amazon Connect consulting specialist Pronetx with bullish integration and customer experience plans. Amazon Web Services all-star partner Caylent ...

AWS on Tuesday unveiled new generative AI capabilities for Amazon Connect, its public cloud contact center service. These capabilities include the implementation of Amazon Q, Amazon's new generative ...

Amazon Web Services Inc. is adding more artificial intelligence features to its Amazon Connect service, which helps companies run their contact centers more efficiently. The update was detailed today ...

CXeed has named a former AWS solutions architect as its Chief Product and AI Officer, promoted its Manila-based engineering ...

New automated outbound communications for calls, texts, and emails help contact center agents scale to reach millions of customers daily Customer experience is vital for any business, but traditional ...

AI success depends on whether enterprise data is ready, reachable, and close enough to the workloads that need it. In this eSpeaks episode, Dell Technologies’ Vrashank Jain explains why fragmented ...

Salesforce on Monday announced the general availability of Service Cloud Voice. The company is also expanding its partnership with AWS to offer customers pre-integrated Amazon Connect inside of ...

AWS introduced Amazon Connect, its customer service-oriented product, some years ago, putting it smack dab in the middle of enterprise applications. It also places the company in the position of ...